This report highlights the findings of the second round of the dipstick research jointly funded by MSC and SCBF. It captures a detailed analysis of the impact of COVID-19 on CICO agents and their coping strategies. The report further provides recommendations for policymakers and financial service providers to support their recovery.

This report highlights findings from the second round of the dipstick research jointly funded by MSC and SCBF. It captures a detailed analysis of the impact of COVID-19 on micro, small, and medium enterprises (MSMEs) and their coping strategies. The report further provides recommendations for policymakers and financial service providers to support MSMEs.

This report provides a detailed country-level view of the impact of COVID-19 on micro, small, and medium enterprises in Kenya. It also highlights their coping strategies and provides recommendations for policymakers and financial service providers to support them.

This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.