Ihsan Mahboob Hoq is an Assistant Manager in the Digital Financial Services domain of MSC Bangladesh. His expertise spans in emerging areas such as FinTechs, agent network development, digital platforms, MSME development, women entrepreneurs’ economic empowerment, alternate delivery channels, and microfinance domains. Ihsan has worked on projects with multilateral development organizations, government and quasi-government institutions, central banks, banks, mobile financial service providers, payment system providers, agent network managers, and microfinance institutions in Bangladesh and India. His work includes strategy and product development, socio-behavioral research and design, channel design, concept testing, institutional branding, marketing and communications, pilot testing and rollout support, and enterprise-focused training.