This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of cash-in cash-out (CICO) agents to support government assistance programs. The study further provides recommendations to support policy development and aid the recovery of CICO agents in Indonesia.
Impact of the COVID-19 pandemic on micro, small, and medium enterprises (MSMEs): Senegal country report
Still reeling from the effects of the pandemic, MSMEs in Senegal need targeted support. This study highlights the impact of COVID-19 on MSMEs and their coping strategies. It further provides recommendations for policymakers and financial service providers to support them.
GOOTCHA—A framework to build gender-sensitive ID systems
The World Bank estimates that around a billion people across the globe lack a “legal identity.” The gender gap in terms of people’s access to official IDs is considerable in low-income countries, where one in two women lack any form of official ID. This limits financial, social, and political participation for women.
Getting behind the corona statistics: How a small shopkeeper took on the pandemic
This blog has been written by Rahul Chatterjee, with additional material from Stuart Rutherford and Md Kalim Ullah of the Hrishipara Daily Diaries Project. Based on a case study, this blog analyzes how a small corner shop owner in Bangladesh managed to survive during the COVID-19 pandemic. It also explores strategies to speed up recovery and bounce back from the pandemic’s effects.
Reimagining the Indian government’s telemedicine platform
This note highlights three key challenges—abuse, availability, and access that telemedicine platforms in India, such as the government’s eSanjeevani, need to address. It also benchmarks eSanjeevani with other global telemedicine platforms and suggests strategies to tackle the prevalent challenges.