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Tag: 2015 ANA Zambia Country Report
The volatile ‘face’ of DFS in Zambia
The 2015 ANA Zambia country report indicates that owners find the mobile money business fruitful but the research also indicates that there is high turnover amongst the operators. This blog highlights the volatility of this market and how training agents can help to provide a consistent, high-quality customer experience.
Aug 30, 2016
Agent Network Accelerator Survey – Zambia Country Report 2015
Based on over 1,200 digital financial services (DFS) agent interviews conducted between July and August 2015, the ANA Zambia report, funded by UNCDF MM4P Programme, highlights findings on the DFS agent landscape in Zambia covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.
Jan 26, 2016