Maha Khan

Currently works as Director of Insights, Mobile for Development, Mobile for Humanitarian Innovation Program (M4H). The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors.

While working with MSC, Maha designed a mobile money cash-aid programme ($4 million) to reduce stunting; design included strategic operations, log frame, evaluation design, social behavior communication initiatives, and budget and team structure. In addition, built alliances and consensus between Ethiopian Government, private sector, NGO, and UN counterparts.

Posts by Maha Khan

From OTC to Mobile Accounts: Easypaisa’s Journey

In 2009, Pakistan spearheaded the over the counter (OTC) transaction revolution. But in the summer of 2017, the digital financial services (DFS) landscape may experience a watershed moment. In June 2016, the State Bank of Pakistan (SBP) announced that as of July 2017, all branchless banking players offering OTC transactions will be required to use […]

Working Together To Fight DFS Fraud

Fraud is one of the major threats to the emergence and sustainability of the DFS ecosystem. Uganda’s DFS market has long been plagued by fraud. The Helix 2015 ANA Uganda Report revealed that 53% of Uganda’s mobile money agents have experienced fraud within the last year – either personally or through one of their employees. At the recent launch of […]

Agent Network Accelerator Survey: Uganda Country Report 2015

This report highlights findings on the DFS agent landscape in Uganda covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.

The volatile ‘face’ of DFS in Zambia

The 2015 ANA Zambia country report indicates that owners find the mobile money business fruitful but the research also indicates that there is high turnover amongst the operators. This blog highlights the volatility of this market and how training agents can help to provide a consistent, high-quality customer experience.

Agent network accelerator survey: Bangladesh report 2016

This report highlights findings on the DFS agent landscape in Bangladesh covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.

Debunking the Myth of OTC

OTC transactions are one of the most contentious issues in digital financial services (DFS). Some argue that OTC can decrease provider profitability, stymie product evolution, and can lead to unregistered transactions increasing the risk to terrorism financing and money laundering.This blog seeks to demystify one of the five concerns by analysing evidence from ANA research countries: OTC can prevent product evolution.

The Bricks and Mortar of Agent Networks: Training and Support in India

While the first blog in this series explained how Indian Government mandates have determined the current character of the digital finance services (DFS) market in India, this blog is more forward looking,  focusing on addressing issues of agent training and support.  The 2015 ANA India data shows that these are areas where providers are struggling, and are therefore also […]

Agent Network Accelerator Survey – Pakistan Country Report 2014

Based on over 2,000 mobile money agent interviews carried out in 2014