Maha Khan

Currently works as Director of Insights, Mobile for Development, Mobile for Humanitarian Innovation Program (M4H). The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors.

While working with MSC, Maha designed a mobile money cash-aid programme ($4 million) to reduce stunting; design included strategic operations, log frame, evaluation design, social behavior communication initiatives, and budget and team structure. In addition, built alliances and consensus between Ethiopian Government, private sector, NGO, and UN counterparts.

Posts by Maha Khan

Agent Network Accelerator Survey: Tanzania Country Report 2015

The research focuses on operational determinants of success in agent network management, specifically: network structure, network operational efficiency, agent viability quality of service, control and compliance.

The Powerful Agents & Fractured Markets of Pakistan

Pakistan is easily one of the top five leading digital finance markets in the world; yet also certainly one of the least understood.  Anyone striving to learn about it must first understand how the Over-the-Counter (OTC) methodology adopted in Pakistan works, as it operates uniquely compared to other markets, especially those where it is unregulated.  […]

Agent Network Accelerator Survey – Pakistan Country Report 2014

Based on over 2,000 mobile money agent interviews carried out in 2014 all over the country, the Pakistan survey report highlights findings on the mobile money agent landscape in Pakistan covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.

Indonesia: The Quiet before the Storm

Lessons from our Agent Network Accelerator Survey – Indonesia Country Report – Launched February 2015 Click here to read the blog in Bahasa Last year, The Helix Institute discussed the importance of focusing on the “Launchpad Stage” before rolling out a DFS deployment. The Launchpad Stage is the developmental phase which concentrates on identifying a value proposition in […]

Agent Network Accelerator Survey – Indonesia Country Report 2015

Digital finance services (DFS) was launched several years ago in Indonesia but has not scaled without agent networks. Recent regulation in 2014, begins to pave the way for different players to build their networks and could be an exciting catalyst for the country, but players must approach this complex task methodically and strategically which does not yet seem to be happening for the most part.

Bangladesh Pioneering Unique Models & Innovations for Agent Networks

Earlier this year, The Helix Institute of Digital Finance conducted a nationally representative survey of 2,800 mobile money agents in Bangladesh, coupled with qualitative interviews across the country.The 2014 Bangladesh Country Report provides insights into some of the unique models and innovative techniques players in this country have designed to develop an agent network of approximately 160,000 agents in […]

Agent Network Accelerator Survey – Bangladesh Country Report 2014

Bangladesh has created many unique systems for agent network management which are yielding world-class results especially with regards to liquidity management.  However, transaction volumes and profits are low compared to East Africa and support structures are still developing. The research is based on 2,490 nationally representative agent interviews, carried out between March and April 2014. […]