Tag: Bank Mitrs

This note highlights the survey conducted by MicroSave, and the Bill & Melinda Gates Foundation to understand customers’ experience with PMJDY.

The blog highlights lessons from the digitisation of government to person (G2P) programmes in India

This blog highlights the supply-side findings (specifically focused on Bank Mitrs (BMs) or bank agents) of the final round of MicroSave’s PMJDY assessment (Wave III) conducted in December 2015.

This focus note presents key policy and operational interventions that are needed to improve to the Pradhan Mantri Jan Dhan Yojana (PMJDY).

The report is based on three rounds of assessment and review of PMJDY, conducted by MicroSave between October 2014 and December 2015, surveying BMs and customers. The objective of these assessments was to analyse and assess the impact of and challenges associated with PMJDY, for beneficiaries as also for BMs. In total, over the three rounds of survey, 5,366 BMs and 18,162 customers were interviewed across 17 states and one union territory.

The first assessment (Wave-I) was conducted in November and December 2014 across 41 districts in 9 states, wherein a total of 2,039 BM locations and 8,789 beneficiaries were surveyed. BMs were assessed on dimensions such as availability, transaction readiness, dormancy etc.