What Do Clients Want in E/M-Banking Agents?
This Note describes clients’ preferences for desired agent profiles in India, and looks at how this data could be used when selecting agents.
May 11, 2011
BancoSol: Latin America’s First Commercial Microfinance Bank Part 1
In this video Jaime Zegarra, regional manager of BancoSol at El Alto in Bolivia talks about the ways in which the bank forms part of the community and connects with its clients. BancoSol is a true microfinance pioneer. As Latin America’s first commercial microfinance bank it has been much copied but never surpassed. Jaime says […]
May 2, 2011
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