Tag: FSPs

This blog analyzes the existential crisis that is being faced by MSMEs in the wake of the Covid-19 pandemic and goes further to explore whether exploring the full potential of the digital revolution can save them.

In this video, we present the challenges that savings groups face due to the COVID-19 pandemic and how the digitization of these savings groups operations benefits both the group members and the associated financial service providers. 

Many financial service providers (FSPs) wish to serve youth but lack appropriate products and services that suit their needs. In this blog, we highlight prominent aspects that financial institutions need to focus on as they design and deliver financial services to youth.

Financial Service Providers (FSPs) have embraced the drive to promote financial inclusion. However, many feel that the investment made in reaching out to these segments may not be commensurate with the benefits they stand to gain. In this blog, we discuss how FSPs can determine whether it is worth serving certain segments and we specifically focus on the business case to serve the youth.

Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.

Do Financial Service Providers really understand the needs and perspectives of savings group members in Kenya, Tanzania and Uganda?