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Tag: Pauline Vaughan
How to build a successful and sustainable agent network
In this video, Kimathi Githachuri (Former, Head of The Helix Institute of Digital Finance) , Pauline Vaughan (Director of Operations, M-KOPA, Previously Head of M-PESA Kenya) and Nick Hughes (Co-Founder of M-KOPA and so-called ‘Father of M-PESA’) share their advice on how to build a successful and sustainable mobile money or agent banking agent network.
Jun 25, 2015
How do you compensate and support your agent network?
This video sheds light on lessons learnt about successfully and strategically compensating and supporting agents in a new mobile money and agent banking roll-outs.
Jun 25, 2015
Three’s a lucky number! Biz objective, value prop & anchor product
What’s your business objective? What’s your value proposition? What’s your anchor product? David Ndome (Previously Head of Agent Banking KCB), Pauline Vaughan (Director of Operations, M-KOPA, Previously Head of M-PESA Kenya), Kimathi Githachuri (Former, Head of The Helix Institute of Digital Finance and Susie Lonie (Mobile Payments Consultant, previously worked on the initial M-PESA Kenya team) discuss why these key questions are so important before rolling out a product or service.
Jun 25, 2015