Helix Institute of Digital Finance was founded in November 2013 as a partnership between MSC, Bill & Melinda Gates Foundation, the International Finance Corporation (IFC), FSD–Africa and the UN Capital Development Fund (UNCDF), to provide world-class, practical, and highly interactive training programs on emerging issues and concerns on digital finance.
Re-imagining agent network management- What have we learnt?
This report is an aggregate of the data and the lessons learnt by the Helix Institute on how to design and develop an agent network throughout the four years that we have conducted the ANA project.
Jun 23, 2017
Vera Bersudskaya, William Nanjero, Angela Wambugu, Graham Wright and The Helix Institute of Digital Finance
Re-imagining Agent Network Management – What Have We Learnt?
This is a presentation of the lessons learnt in four years of ANA project.
Jun 23, 2017
How to build a successful and sustainable agent network
In this video, Kimathi Githachuri (Former, Head of The Helix Institute of Digital Finance) , Pauline Vaughan (Director of Operations, M-KOPA, Previously Head of M-PESA Kenya) and Nick Hughes (Co-Founder of M-KOPA and so-called ‘Father of M-PESA’) share their advice on how to build a successful and sustainable mobile money or agent banking agent network.
Managing agent’s liquidity in rural areas
This video seeks to address the challenges, and lessons learnt from managing agent liquidity in rural areas.
How do you compensate and support your agent network?
This video sheds light on lessons learnt about successfully and strategically compensating and supporting agents in a new mobile money and agent banking roll-outs.
Why is agent training so important?
This video sheds some light on the importance and best way to implement agent training
Three’s a lucky number! Biz objective, value prop & anchor product
What’s your business objective? What’s your value proposition? What’s your anchor product? David Ndome (Previously Head of Agent Banking KCB), Pauline Vaughan (Director of Operations, M-KOPA, Previously Head of M-PESA Kenya), Kimathi Githachuri (Former, Head of The Helix Institute of Digital Finance and Susie Lonie (Mobile Payments Consultant, previously worked on the initial M-PESA Kenya team) discuss why these key questions are so important before rolling out a product or service.
What advice would you give to a new digital finance roll-out?
What advice they would give to new mobile money, or agent banking roll-out? Watch Kimathi Githachuri (Former, Head of the Helix Institute of Digital Finance) Tillman Bruett (Mobile Money for the Poor Manager, UNCDF), Shaibu Haruna (Head of MTN Business, Ghana), Susie Lonie (Mobile Payments Consultant, previously worked on the initial M-PESA Kenya team), Annie Smith (Head of Consumer Solutions, Paypal), Pauline Vaughan (Director of Operations, M-KOPA, Previously Head of M-PESA Kenya) give their views on this.