William is the Resident Advisor—Digital Financial Services at the International Finance Corporation. IFC, a member of the World Bank Group, is the largest global development institution focused exclusively on the private sector in developing countries.
Interoperability – A Regulatory Perspective
The blog discusses the role, benefits and how countries around the world are adopting interoperability in digital finance.
A Strategic Approach for Next-Generation DFS Agent Networks
The blog discusses the possibility and the requirements of developing the future of agent networks. How do we develop deployments that enable and facilitate the demand and supply equilibrium?
Give us Some Credit! Meet the Digital Borrowers in Kenya
In this blog, we analyse how Kenyans use digital credit and suggest ways to adapt existing products to better serve these customers.
Re-imagining agent network management- What have we learnt?
This report is an aggregate of the data and the lessons learnt by the Helix Institute on how to design and develop an agent network throughout the four years that we have conducted the ANA project.
Jun 23, 2017
Vera Bersudskaya, William Nanjero, Angela Wambugu, Graham Wright and The Helix Institute of Digital Finance
Where credit is due – Customer experience of digital credit in Kenya
The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.