Jacqueline Jumah

Jacqueline Jumah is currently working as a DFS Market specialist and MD at Intermarc Consulting Limited. Intermarc is a financial services consulting firm dedicated to advancing financial inclusion through research, consulting, training, events and conferences in the digital financial services space.

Charvi worked as a senior Digital Financial Services (DFS) professional with MSC from March 2014 to Jul 2018.  She was involved in a number of projects promoting DFS in Africa and Asia. This involved international consultancy (technical assistance) programmes for key institutions in Africa and Asia and experience working in a number of markets namely, Kenya Uganda Tanzania, Ghana, Nigeria, Sierra Leone, Zambia, Zimbabwe, India, among others. She was involved in conducting extensive research in both emerging and sophisticated markets. The insights, best practises and benchmarks from the country and institutions assessments contributed to the development of training courses within DFS at the Helix Institute of Digital Finance, where she was part of the faculty. Jacqueline was also responsible for dissemination of materials.

Posts by Jacqueline Jumah

DFS Customer Development Opportunities in Nigeria

The blog discusses digital finance customer development opportunities in Nigeria

Agent Network Accelerator Research: Nigeria Country Report 2017

The second wave of the ANA Nigeria study is focused on identifying strategic gaps and opportunities for scaling-up Digital Financial Services, with highlights on the implementation progress following the Helix Institute’s recommendations in the ANA Nigeria research conducted in 2014.

Interoperability – A Regulatory Perspective

The blog discusses the role, benefits and how countries around the world are adopting interoperability in digital finance.

A Strategic Approach for Next-Generation DFS Agent Networks

The blog discusses the possibility and the requirements of developing the future of agent networks. How do we develop deployments that enable and facilitate the demand and supply equilibrium?

Demystifying The Role of Master Agents

Agents are deemed the lynchpin of any successful digital finance (mobile money or agent banking) roll-out. A plethora of literature has been written about the role they play in building successful and sustainable digital finance businesses.  Less attention has been paid to the critical work of Master Agents who constitute an important, if not crucial, element in the agent-based […]

Burgeoning ‘Typhoons’ in Digital Financial Services

DFS ecosystems continue to evolve; with this scope for fraud is also growing. For DFS to realise its full potential, all stakeholders have a role to play in combating fraud.

The “I don’t have enough float” quandary!

Agents without float are perennially frustrating for providers. Our research shows agents report that rebalancing is fairly easy, so what’s prohibiting agents from carrying more optimal levels of float?

Kenya Moves Beyond M-PESA

Since the launch of M-PESA in 2007 the story of digital finance in Kenya has been synonymous with that of the story of M-PESA.  However, data just released from The Helix Institute of Digital Financeshows that this now seems to be changing, which is exciting to watch, and also important understand. In 2013, The Helix Institute survey of over 2,000 agents […]