The blog discusses digital finance customer development opportunities in Nigeria

The second wave of the ANA Nigeria study is focused on identifying strategic gaps and opportunities for scaling-up Digital Financial Services, with highlights on the implementation progress following the Helix Institute’s recommendations in the ANA Nigeria research conducted in 2014.

The blog discusses the role, benefits and how countries around the world are adopting interoperability in digital finance.

The blog discusses the possibility and the requirements of developing the future of agent networks. How do we develop deployments that enable and facilitate the demand and supply equilibrium?

Agents are deemed the lynchpin of any successful digital finance (mobile money or agent banking) roll-out. A plethora of literature has been written about the role they play in building successful and sustainable digital finance businesses.  Less attention has been paid to the critical work of Master Agents who constitute an important, if not crucial, element in the agent-based […]

DFS ecosystems continue to evolve; with this scope for fraud is also growing. For DFS to realise its full potential, all stakeholders have a role to play in combating fraud.

Agents without float are perennially frustrating for providers. Our research shows agents report that rebalancing is fairly easy, so what’s prohibiting agents from carrying more optimal levels of float?

Since the launch of M-PESA in 2007 the story of digital finance in Kenya has been synonymous with that of the story of M-PESA.  However, data just released from The Helix Institute of Digital Financeshows that this now seems to be changing, which is exciting to watch, and also important understand. In 2013, The Helix Institute survey of over 2,000 agents […]