Jacqueline Jumah is currently working as a DFS Market specialist and MD at Intermarc Consulting Limited. Intermarc is a financial services consulting firm dedicated to advancing financial inclusion through research, consulting, training, events and conferences in the digital financial services space.
DFS Customer Development Opportunities in Nigeria
The blog discusses digital finance customer development opportunities in Nigeria
Jan 29, 2018
Jan 29, 2018
Agent Network Accelerator Research: Nigeria Country Report 2017
The second wave of the ANA Nigeria study is focused on identifying strategic gaps and opportunities for scaling-up Digital Financial Services, with highlights on the implementation progress following the Helix Institute’s recommendations in the ANA Nigeria research conducted in 2014.
Dec 5, 2017
Dec 5, 2017
Interoperability – A Regulatory Perspective
The blog discusses the role, benefits and how countries around the world are adopting interoperability in digital finance.
Sep 4, 2017
Sep 4, 2017
A Strategic Approach for Next-Generation DFS Agent Networks
The blog discusses the possibility and the requirements of developing the future of agent networks. How do we develop deployments that enable and facilitate the demand and supply equilibrium?
Sep 1, 2017
Sep 1, 2017
Demystifying The Role of Master Agents
Agents are deemed the lynchpin of any successful digital finance (mobile money or agent banking) roll-out. A plethora of literature has been written about the role they play in building successful and sustainable digital finance businesses. Less attention has been paid to the critical work of Master Agents who constitute an important, if not crucial, element in the agent-based […]
Oct 5, 2016
Oct 5, 2016
Burgeoning ‘Typhoons’ in Digital Financial Services
DFS ecosystems continue to evolve; with this scope for fraud is also growing. For DFS to realise its full potential, all stakeholders have a role to play in combating fraud.
May 10, 2016
May 10, 2016
The “I don’t have enough float” quandary!
Agents without float are perennially frustrating for providers. Our research shows agents report that rebalancing is fairly easy, so what’s prohibiting agents from carrying more optimal levels of float?
Nov 6, 2015
Nov 6, 2015
Kenya Moves Beyond M-PESA
Since the launch of M-PESA in 2007 the story of digital finance in Kenya has been synonymous with that of the story of M-PESA. However, data just released from The Helix Institute of Digital Financeshows that this now seems to be changing, which is exciting to watch, and also important understand. In 2013, The Helix Institute survey of over 2,000 agents […]
May 27, 2015
May 27, 2015