The paper is aimed to serve as a tool to help fintech providers design appropriate financial products that underserved individuals will want to use on a regular basis.

In a newly released paper from the Helix Institute of Digital Finance, titled, Redesigning Digital Finance for Big Data, we begin by offering a framework of analysis for understanding the myriad of different players in the fintech world. This paper goes on to suggest important strategies that digital finance providers (mobile network operators [MNOs], banks and third parties) […]

Discussions around Master Agents are often confusing. This confusion usually stems from the varying terms used to describe them. This lack of uniformity runs into their roles and responsibilities as well. This blog offers practical advice and shares some best practices, on how to manage Master Agents during the evolution of a roll-out.

Master Agent is a person or business who has been contracted by a digital finance provider to manage a number of its retail agents. Master Agents play an important role in helping with financial and operational tasks ensuring compliance on the ground. This blog highlights and attempts to untangle some of the complexities around Master Agents.

Change is upon us.  After eight years of market dominance Safaricom’s M-PESA seems to have finally met a potential contender, the banks.  Data from The Helix Institute of Digital Finance shows that between 2013 and 2014 banks in Kenya (in particular Equity Bank) have aggressively grown their agent networks, and now account for 15% of the agent market share, up […]

The presentation covers: how to define a customer value proposition

Having industry giants develop and own distribution channels can provide the scale needed for providers currently struggling to drive revenues from small margins. This blog explores ways in which providers can build big backbones for Innovation for DFS to thrive.

This blog explores the opportunities for agent banking in Nigeria following the passage of the 2009 Regulatory Framework for Mobile Payment Services by The Central Bank of Nigeria (CBN)