Mercy Wachira


Currently works with BRAC as Digital Innovation and Implementation Lead. BRAC is a leading NGO in the world, creating opportunities across 11 countries in Asia and Africa.

Mercy worked as Assistant Manager in the Digital Financial Services while at MSC. Her work involved projects on the Agent Network Accelerator (ANA) programme which encompasses research, training and consulting. She has also worked with a number of organizations across Africa and Asia.

Posts by Mercy Wachira

Give us Some Credit! Meet the Digital Borrowers in Kenya

In this blog, we analyse how Kenyans use digital credit and suggest ways to adapt existing products to better serve these customers.

How Smart are Smartphone Lending Apps in Kenya?

Smartphone-based products in Kenya have been touted for their potential to improve the user experience for digital financial services, particularly among low literacy customers.

Where credit is due – Customer experience of digital credit in Kenya

The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.