This Note highlights the relationship between responsible finance, social performance management and client protection and...
In this note, SPM intervention led to significant improvement in staff productivity, client dealings through...
MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of...
In this note, SPM intervention led to improvements in product design, client protection, staff incentives,...
In this video, James Mwangi, CEO of Equity Bank, Kenya, highlights the client protection principles...