Tag: Responsible finance

This Note highlights the relationship between responsible finance, social performance management and client protection and discusses the opportunities and challenges for MFIs.

In this note, SPM intervention led to significant improvement in staff productivity, client dealings through functional literacy programmes, and focus on social orientation through provision of non-financial services.

MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of the organisation and areas for improvement in process optimisation, credit risk management and incorporating social indicators etc.

In this note, SPM intervention led to improvements in product design, client protection, staff incentives, transparency, professional quality services, and sustainability with a goal of increasing outreach to the unbanked.

In this video, James Mwangi, CEO of Equity Bank, Kenya, highlights the client protection principles adopted by Equity Bank. Talking about responsible financing, James says Equity is focused on customer protection as the sustainability of business model depends on customer support. Equity endorses customer charter and has clear agreement for all transactions. He also provides […]

In this video, Kate McKee, Senior Advisor, CGAP, discusses responsible finance and shares why it is the need of the hour. Kate further discusses how success of MF has attracted the attention towards client protection and transparency. She also mentions the formation of industry associations and drafting code of conduct as a step towards more […]