SPM Case Study: Nirantara – Building a Sustainable Social Enterprise
In this note, SPM intervention led to significant improvement in staff productivity, client dealings through functional literacy programmes, and focus on social orientation through provision of non-financial services.
SPM Case Study: Sambandh – Building Client Relationships
MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of the organisation and areas for improvement in process optimisation, credit risk management and incorporating social indicators etc.
SPM Case Study: Asirvad – The Balance of Social Aspirations and Financial Realities
In this note, SPM intervention led to improvements in product design, client protection, staff incentives, transparency, professional quality services, and sustainability with a goal of increasing outreach to the unbanked.
Client Protection Youth Programmes Future of Equity Bank
In this video, James Mwangi, CEO of Equity Bank, Kenya, highlights the client protection principles adopted by Equity Bank. Talking about responsible financing, James says Equity is focused on customer protection as the sustainability of business model depends on customer support. Equity endorses customer charter and has clear agreement for all transactions. He also provides […]
In this video, Kate McKee, Senior Advisor, CGAP, discusses responsible finance and shares why it is the need of the hour. Kate further discusses how success of MF has attracted the attention towards client protection and transparency. She also mentions the formation of industry associations and drafting code of conduct as a step towards more […]