Tag: Transparency

In this video, Kate McKee, Senior Advisor, CGAP, taking the discussion further on Client Protection Campaign enlists the role of funders and government towards creating healthy environment for the customers. Explaining the role donors and investors, Kate says that funders must set the right incentives and support providers to put better policies into practice. While […]

In this video, Kate McKee, Senior Advisor, CGAP, explains the six core principles of client protection for responsible finance, namely, Transparency, Suitability of Product, Appropriate Collection Practices, Staff Ethics, Access to Effective Recourse by Clients, Data Privacy and Security. She also highlights two other issues: fair pricing and non-discrimination. She emphasises that transparency is the […]

This paper examines pricing as a determinant of customer’s choices. It tries to assess why pricing financial services are so difficult for users to understand. It also considers the pricing implications in evolution of “market-led”.

This note discusses the pricing concerns from customers’ perspective and the difficulty in understanding the costs associated with the financial services.