This note highlights key lessons from the experience of MicroSave’s partner Equity Bank, in designing, testing and rolling out a cash flow based individual business loan product. It finds out the reason of Equity to venture into cash flow based micro credit was driven by a realisation that there was a substantial, and largely unmet, demand for this type of product. The note describes about the processes undertaken in the pilot tests of the product and the positive consequences on policies, procedures, pricing decisions, staff training requirements and remunerations. The note further highlights the key lessons learned in pilot testing—following a well structured process, conducting designing research, ensuring capacity and support, building MIS, procedures, and establishing monitoring systems.

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