In this video, MSC interviews Equity Bank team who talk about the personal and professional qualities of a successful loan officer. Rating high on everybody’s list is the good inter-personal skills, good analytic skills and humility and commitment to their work. This episode also asks credit officers to share their field experiences. Further, Fredrick Njoroge Chege, Credit Administrator Equity, informs that the management play an active role in motivating credit officers by giving positive feedback, timely training, team building exercises etc.

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