Since the economy has reopened, most agents have started to see rising footfall, number of transactions, and even commissions earned. However, their business is yet to return to pre-COVID levels. Although CICO agents are the key enablers of social benefits transfers, they have not received any relief or support measures similar to those offered to other enterprises during the pandemic. Our report takes a deeper look at the situation and provides recommendations to the government and financial institutions on initiatives that will boost the transactions and income level of the agents.

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