Empowering low-and moderate-income (LMI) consumers in the digital era: Building trust and capacity for sustained use of digital financial services (DFS)

• by MSC
• Dec 9, 2024
• 1 min
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This presentation delves into the challenges LMI customers face when they use digital financial services (DFS).

Explore the key insights and strategies Akhand Tiwari, Partner at MSC, shared during a workshop he hosted at the NetHope Summit 2024 in Washington, DC. This presentation, “Empowering Low- to Moderate-Income (LMI) Consumers in the Digital Era: Building Trust and Capacity for Sustained Use,” delves into the challenges LMI customers face when they use digital financial services (DFS). It highlights critical barriers, such as deceptive designs, poor grievance mechanisms, and low trust. The presentation offers actionable solutions and emphasizes transparency, user-friendliness, relevance, timely service, and security to build trust and empower LMI users to adopt DFS.