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Mobile money agents: Sustainability in the digital era—findings from Mozambique

This report assesses pressing challenges that affect Mozambican mobile money agents: poor liquidity management, low working capital, and network issues. The insights from this report will inform agent network ecosystem players in Mozambique to create sustainable strategies to maintain and expand agent networks.

Nov 29, 2022

Edward Obiko, Sophie Teyssier and Gregory Ilukwe

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How can customized and bundled digital financial services improve the lives of women micro and small entrepreneurs operating from open-air and cross-border markets? A case from Kenya

Our blog highlights the challenges that stop financial services providers from developing cheaper, long-term credit that can unlock productive credit for women micro and small entrepreneurs operating from open-air and cross-border markets in Kenya. It also examines solutions these financial services providers can employ to serve these women effectively.

Nov 25, 2022

Mandira Sharma and Kim Kariuki

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BRAC Bank experiments with agent banking—a lesson for progressive banks across the globe

This case study on BRAC Bank shares lessons from its journey and its experiments with agent banking. It highlights its unique initiatives in making the agent banking channel a profit-making proposition.

Oct 12, 2022

Ravi Kant and Moinuddin Mohammed

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Women in open-air and cross-border trade in Kenya: Insights from the financial diaries research

The Bill & Melinda Gates Foundation commissioned MSC to conduct an action research program to enhance the quality and usage of digital financial services among female traders in open-air and cross-border markets in Kenya. We analyzed 6,000+ transactions in the research. Read our report to see the findings from these financial diaries research.

Aug 31, 2022

Rahul Chatterjee, Diana Siddiqui and Pauline Katunyo

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The need for innovative digital financial services to improve the lives of female micro- and small entrepreneurs operating in open-air and cross-border markets: A case from Kenya

MSC conducted primary research in Kenya to understand the challenges of female traders in open-air and cross-border markets. The study identified limitations that prevent them from using digital financial services comprehensively. We sought to learn why these owners of micro and small enterprises shy from using credit, savings, insurance, and payments. Faith Njeri is one such woman. Our new blog discusses the financial challenges countless women like her struggle with as they work on their dream of financial independence.

Aug 29, 2022

Mandira Sharma and Kim Kariuki

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Mobile money agents: Sustainability in a digital era – findings from Kenya

This report assesses agents’ challenges, growth opportunities, risks, and coping mechanisms post-COVID-19. It further provides insights for the digital financial service players to create sustainable strategies for agents, including network maintenance and expansion.

Aug 12, 2022

MSC

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