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The potential of AI chatbots in driving financial inclusion: Assessing ChatGPT

This blog, co-authored with The Alliance of Digital Finance Associations, assesses the potential benefits, concerns, and ethical considerations of financial service providers who use ChatGPT to further financial inclusion for underserved digital financial services (DFS) consumers.

Jul 3, 2023

Judith Mwangoe and Sarah Corley

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Jul 3, 2023

Judith Mwangoe and Sarah Corley

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How can digital public infrastructure improve government-to-person payments?

This blog helps us to understand digital public infrastructure (DPI) and its three main pillars; digital identity, payment systems, and data exchange. It explains how these pillars enable public and private service providers to deliver digital goods and services.

May 19, 2023

Gregory Emeka Ilukwe, Kunj Daga and Subhash Singh

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May 19, 2023

Gregory Emeka Ilukwe, Kunj Daga and Subhash Singh

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Mobile money agents: Sustainability in the digital era—findings from Mozambique

This report assesses pressing challenges that affect Mozambican mobile money agents: poor liquidity management, low working capital, and network issues. The insights from this report will inform agent network ecosystem players in Mozambique to create sustainable strategies to maintain and expand agent networks.

Nov 29, 2022

Edward Obiko, Sophie Teyssier and Gregory Emeka Ilukwe

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Nov 29, 2022

Edward Obiko, Sophie Teyssier and Gregory Emeka Ilukwe

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How can customized and bundled digital financial services improve the lives of women micro and small entrepreneurs operating from open-air and cross-border markets? A case from Kenya

Our blog highlights the challenges that stop financial services providers from developing cheaper, long-term credit that can unlock productive credit for women micro and small entrepreneurs operating from open-air and cross-border markets in Kenya. It also examines solutions these financial services providers can employ to serve these women effectively.

Nov 25, 2022

Mandira Sharma and Kim Kariuki

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Nov 25, 2022

Mandira Sharma and Kim Kariuki

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BRAC Bank experiments with agent banking—a lesson for progressive banks across the globe

This case study on BRAC Bank shares lessons from its journey and its experiments with agent banking. It highlights its unique initiatives in making the agent banking channel a profit-making proposition.

Oct 12, 2022

Ravi Kant and Moinuddin Mohammed

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Oct 12, 2022

Ravi Kant and Moinuddin Mohammed

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Women in open-air and cross-border trade in Kenya: Insights from the financial diaries research

The Bill & Melinda Gates Foundation commissioned MSC to conduct an action research program to enhance the quality and usage of digital financial services among female traders in open-air and cross-border markets in Kenya. We analyzed 6,000+ transactions in the research. Read our report to see the findings from these financial diaries research.

Aug 31, 2022

Rahul Chatterjee, Diana Siddiqui and Pauline Katunyo

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Aug 31, 2022

Rahul Chatterjee, Diana Siddiqui and Pauline Katunyo

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