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Choice of Channel: Understanding how LMI women select a channel to conduct financial transactions

Individuals choose a channel for financial transactions based on several factors beyond just the economic cost involved. The DEBIT framework is a tool that identifies these factors and helps compute comparative scores for each channel. Comparing DEBIT scores helps us understand which channel someone chooses and why.

Mar 16, 2022

Akhand Tiwari, Saloni Tandon, Lakshmi Thangallapally and Jayana Jain

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Mar 16, 2022

Akhand Tiwari, Saloni Tandon, Lakshmi Thangallapally and Jayana Jain

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Women’s agent network—the missing link in India’s financial inclusion story: A supply-side perspective

About 10% of 1.26 million BCs in India are women. This policy note discusses a supply-side perspective on challenges and opportunities to expand the women agent network in India.

Feb 21, 2022

Akhand Tiwari, Sonal Jaitly and Gayatri Pandey

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Feb 21, 2022

Akhand Tiwari, Sonal Jaitly and Gayatri Pandey

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Is access to smartphones essential to bridge the digital divide?

Leveraging potential of agents and merchants to improve customer onboarding and customer experience and increased usage of services

Jan 28, 2022

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Jan 28, 2022

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The resilience of bank agents in Bangladesh through the COVID-19 pandemic

Many banking agents struggled to stay afloat when the Bangladesh authority announced lockdowns at the beginning of the pandemic period. However, they fought against all the odds and continued serving their communities, often by borrowing money from friends and family when banking branches were closed.

Jan 28, 2022

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How have nano and micro-entrepreneurs transformed during and after the most extensive lockdown in Vietnam?

The COVID-19 pandemic has left many MSMEs struggling with a shortage of working capital. Besides, restricted mobility due to the lockdowns suspended public transport, affecting logistics and input supplies and finished goods. The video reflects how digital channels enabled microenterprises in Vietnam to survive and even thrive during the pandemic.

Jan 25, 2022

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Jan 25, 2022

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Credit for low- and moderate-income people in Bangladesh—can new-age banks and FinTechs deliver the regulator’s wish?

The waves of digitization and technological advancements have led to the opening of MFS accounts for 60% of the population in Bangladesh. The country now boasts more than 1.1 million agents. Despite the widespread use of MFS and internet access, only 9.1% of people access the formal credit system. Digital credit can be a stepping-stone in Bangladesh due to the lower cost of delivering credit through digital means, combined with the mass digital readiness of consumers. Several solutions have emerged from banks, NBFIs, FinTechs, MFSPs, MFIs, and development partners, such as City Bank’s “Nano Loan” product pilot to Prime Bank’s loan product for blue-collar workers. Together, stakeholders are trying to forge partnerships to address problems around access to credit and social development in Bangladesh.

Jan 24, 2022

Anik Muntasir Chowdhury, Samveet Sahoo and Sunil Bhat

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Jan 24, 2022

Anik Muntasir Chowdhury, Samveet Sahoo and Sunil Bhat

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