The Departments of Basic Education and of Secondary Education, Uttar Pradesh (UP) distribute in-kind benefits to students under multiple schemes and through different processes. The departments wanted to understand how to improve their existing processes through digitization, automation, and digital authentication. MSC studied the processes for enrollment and delivery, management information systems, communication strategy, and grievance resolution for all in-kind transfer programs.
The result was a set of recommendations to re-engineer and enhance the efficiency of the processes, and step-by-step guides to implement these. MSC submitted the findings and recommendations to the heads of both the departments. We presented the findings to a high-level committee of policymakers in the state, who have been working to implement the proposed changes, which would have a positive impact on 16.4 million students in 164,694 government schools.