Access to finance is crucial for financial inclusion. Digital platforms enable the rollout of innovative financial products, such as digital credit in Kenya, which led to increased uptake due to easy access and quick application processes. However, the credit bureau blacklisted clients who had loans unpaid for more than 90 days. BMGF funded a study focused on access and loan term transparency to understand the high default rate. MSC conducted market research, qualitative studies, and data analysis. The study yielded recommendations for effective and sustainable digital credit. As part of the study, the MSC team prepared the research, reviewed the literature, held stakeholder discussions, and generated a concept note.