MSC helps design innovative solutions for complex public problems, conducts pilot testing, and creates strategies to scale up the best solutions.

A good example of this is MSC’s on-going, long-term, advisory support to the Government of Indonesia to develop a strategy and conduct pilot for its electronic know-your-customer (e-KYC) process. As part of the engagement, the MSC team conducted a pilot using digital identity (e-KTP).

This transformative intervention will have a positive impact on the 60 million-plus unbanked people in Indonesia by streamlining the onboarding process for opening accounts. It will also facilitate the development and delivery of a wide range of services that FinTechs as well as government and private sector service providers in the country offer.