A diagnostic study with IPPB agents revealed that 39% of agents struggled to operate a micro ATM. Only less than 50% of agents knew of the financial products offered by IPPB. Agents have limited capability to engage with customers. Specifically, postal agents with no training or experience in consumer sales find it challenging to “sell” products. Secondly, a lack of hands-on training hindered usage for those agents who were not digitally savvy. MSC designed comprehensive digital training content for IPPB agents, conducted a training-of-trainers to build self-sustainability, and helped IPPB set up training systems.