India Post Payments Bank (IPPB) is a financial inclusion focused differentiated bank in India. Housed under the Department of Post, Government of India, IPPB operates through an assisted channel of more than 175,000 postal agents spread across every pincode of India.

In this assignment, we tested a few prototypes to improve the agent application’s user interface (UI) from IPPB. We reviewed the design and content of three applications and suggested modifications to make them more intuitive and user-friendly. These suggestions are based on our discussion with IPPB staff and a quick analysis of the applications. We classified these recommendations into two broad categories: generic and specific.

The generic recommendations include suggestions for issues common to the entire application, whereas specific recommendations pertain only to specific screens within the application. The recommendations are further classified under edits, additions, or deletions—depending on the type of change required in the UI.