From pilot to policy: MSC’s contribution to financial inclusion in Indonesia

• Dec 28, 2023
• 1 min

MSC collaborated with the Secretariat for National Financial Inclusion (SNKI) to design an e-KYC pilot and provide operational implementation support. MSC also helped banks and government ministries document processes, develop monitoring protocols, build staff capacities, conduct evaluations, and evaluate the rollout.

MSC collaborated with the Secretariat for National Financial Inclusion (SNKI) to design an e-KYC pilot and provide operational support to implement it. Alongside the pilot design, MSC helped the banks and government ministries document processes, develop monitoring and supervision protocols, build staff capacities, and conduct concurrent evaluations to refine the processes.

MSC also developed a roadmap after the e-KYC pilot was completed. The roadmap process included consultations with industry players, such as the Ministry of Home Affairs (MoHA) and SNKI, documentation of the guidelines to implement e-KYC across different financial service providers, and the development of a process to enable access for different FSPs to e-KYC infrastructure. We also evaluated the e-KYC rollout and shared the findings through blogs and policy briefs to benefit the industry.

The insights from the pilot enabled the Directorate of Population and Civil Registration to develop and enhance its product and service offerings for the financial services industry. The pilot would yield valuable data to inform policy in Indonesia and guide financial inclusion and social transfer initiatives.

The Bill & Melinda Gates Foundation commissioned this project.