SME handbook development for DHL/IFC in Africa

• Oct 29, 2018
• 1 min

MSC developed a customized training and handbook for small and medium enterprises (SMEs) in Africa. The training program for SMEs covered six broad areas. Over 1,000 entrepreneurs in sub-Saharan Africa have used the handbook and the e-learning platform continues to find intensive use.

DHL intended to complement its training program to a captive SME audience operating across Africa through the development of a training handbook. MSC developed a customized training and handbook for small and medium enterprises (SMEs) in Africa.

The training program for SMEs covered six broad areas:

• Business planning
• Accounting and finance
• Sales and marketing
• Human resources
• Logistics and trade
• Technology

IFC alongside DHL tested and reviewed the training material. The client offered the final handbook on an e-learning platform, which presents each topic in a modular form. Over 1,000 entrepreneurs in sub-Saharan Africa have used the handbook. The e-learning platform continues to be used intensively.