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Tag: Annielyn Obedoza-Pangan
Developing a Tool to Measure Client Satisfaction and Protection
This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons learnt by ASKI in this pilot and how this can be an effective management tool.
Jul 2, 2015
Listen In Order To Protect Clients
This note discusses, how a microfinance institution can put client protection into practice? Start the process by listening to clients and staff.
Dec 3, 2013