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Tag: Banking and financial services
CICO Agents: The under-valued “first responders”
Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.
Apr 15, 2020
Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra
Winter is coming: Key lessons on digital transformation for financial institutions
In this blog, we look at the “how” – the detailed steps for digital transformation.
Sep 29, 2018
Winter is coming: Managing the digital onslaught
This blog discusses how the incumbents can bring about a digital transformation to utilise the disruptive power of technology and innovation.
Sep 21, 2018
Digital transformation of financial institutions
State of play: The financial services landscape. How does digital disruption impact my traditional financial institution and will my traditional financial institution survive this digital onslaught?
Sep 12, 2018
The business case for digital transformation
This video looks at the benefits a financial institution stands to gain from moving their business from brick and mortar to a digital bank.
Sep 12, 2018
Implementing digital transformation
This video describes what digital transformation is and gives us steps on how financial institutions should go about implementing it
Sep 12, 2018