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Tag: BN28

Customer Service – Why It Is Important for MFIs

The note analyses the reasons for excellent customer services as a prime mandate for market led MFI, which include retaining customers, building through word-of-mouth business, competitive advantages, and working efficiently.

Jun 4, 2004

Graham Wright, David Cracknell and Lisa Parrott

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Jun 4, 2004

Graham Wright, David Cracknell and Lisa Parrott

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