Contact us
Tag: Client dropouts
The Overlap between Customer Service and Social Performance Management
In this note, through SPM diagnostics, MicroSave helps MFIs to prioritise and choose concrete steps to take in the implementation of proposed SPM improvements.
Aug 26, 2010
Developing Cash Flow Based Micro and Small Enterprises Business Loans- The Experience of Equity Bank with Biashara Imara
This note highlights key lessons from the experience of MicroSave’s partner Equity Bank, in designing, testing and rolling out a cash flow based individual business loan product.
Aug 2, 2006
Market Orientation As The Key To Deep Outreach
This note lays emphasis on market orientation among MFIs to scale up their operations. The note lists out five rules of thumb can help guide the transition to market orientation.
May 1, 2003