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Tag: CSM

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

Lessons from CSMs: Agent Perspectives

This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be...
Nov 18, 2011
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
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  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
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  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
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  • Data Insights
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  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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