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Tag: Hermann Messan
The Art and Science of Pricing Financial Services
This paper examines pricing as a determinant of customer’s choices. It tries to assess why pricing financial services are so difficult for users to understand. It also considers the pricing implications in evolution of “market-led”.
Aug 1, 2006
The Art and Science of Pricing Financial Services
This note discusses the pricing concerns from customers’ perspective and the difficulty in understanding the costs associated with the financial services.
Mar 20, 2006
Process Mapping in Practice
This note discusses process mapping – a technique that makes workflows visible. This note outlines the steps in process mapping.
Jun 7, 2005
Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
Microleasing: An Alternative Way of Financing Productive Assets
This note briefly discusses the constraints to microleasing in developing countries in view of the legal and regulatory environment, weak economic conditions, institutional factors and client related factors.
Mar 11, 2005
Process mapping in practice
It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank in Kenya.
Mar 1, 2005
Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick