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Tag: IFN81

Lessons from CSMs: Agent Perspectives

This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be very helpful in taking the pulse of its agents or customer service points (CSPs).

Nov 18, 2011

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

View Article

Nov 18, 2011

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

View Article

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