Journey of Social Safety Net (SSN) beneficiaries during the COVID-19 pandemic period
During the pandemic period in 2020, many Social Safety Net (SSN) beneficiaries were worried about the cash assistance they received after waiting long queues and traveling long distances. The Bangladesh government introduced a digital intervention through Mobile Financial Services (MFS) to disburse allowances to solve their pain points and anxiety.
The journey of mobile financial services at BURO Bangladesh: A lesson for the microfinance sector in Bangladesh
The case study encapsulates the digital transformation journey of BURO Bangladesh as it tried to offer mobile financial services to its clients. The road was not easy, but the efforts have finally started to yield results to both the MFI and its customers.