This study explores following questions: Where and how do low-income households want to make deposits, withdrawals, payments and other financial transactions? What works best for them, what does not work, and why? What other issues are important to inspire trust and feel their money is safe with a BC?
In this video series-2, Ignacio Mas, Senior Advisor, CGAP, discusses the biggest issue of m-banking sector – remuneration of an agent. He elaborates the steps needed to regularise it and further enlists the benefits global operators and banks enjoy within this business model whereas agents are struggling to fit within. Ignacio highlights security and numerous […]