Using Score-based Audit for Improving Organisational Effectiveness
This Note highlights the advantages of using the Score-based Audit tool, the types of audit tools to be used, designing a methodology and the procedure to use it.
SPM Case Study: Sambandh – Building Client Relationships
MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of the organisation and areas for improvement in process optimisation, credit risk management and incorporating social indicators etc.