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Tag: ServQual tool

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Jul 12, 2012

Amit Garg and Anirban Roy

Client Protection Lessons for the Microfinance Sector

This Note explains how clients perceive 'client protection' and what the stakeholders can do to...
Jun 19, 2012
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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