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Tag: South East Asia
Developing a Tool to Measure Client Satisfaction and Protection
This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons learnt by ASKI in this pilot and how this can be an effective management tool.
Jul 2, 2015
Branchless Banking Regulatory Environment in Indonesia
Ghiyazuddin A. Mohammad, Manager – Digital Financial Services at MSC, talks about the changing regulatory environment for digital financial services (DFS) / branchless banking in Indonesia.
Jan 28, 2015
Over-indebtedness in the Philippines: Clients’ perceptions
This research aims to provide market information to financial institutions on over-indebtedness in order to help them develop client protection strategies. The information can also help financial institutions protect their biggest asset, their loan portfolio, from delinquency.
Dec 1, 2011
Multiple borrowing in the Philippines
To better understand multiple borrowing and its association with over indebtedness, MicroSave partnered with TSPI to study the phenomenon, which found strong evidence of multiple borrowing among urban-based women micro entrepreneurs.
Feb 1, 2011