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Tag: South East Asia
OJK adds a suite of exciting tech solutions to address the 100,000+ consumer complaints and ensure stronger consumer protection in Indonesia
Otoritas Jasa Keuangan (OJK), Indonesia’s financial services authority, wants to explore novel approaches to supervise digital financial services. This blog details two SupTech solutions that OJK is prototyping to enhance consumer protection in Indonesia.
Dec 14, 2021
Ideas to Increase DFS Usage in Indonesia
Digital Financial Services (DFS) is growing rapidly in Indonesia. However, agent and account activity remains low at around 20%. Further, awareness about mobile money/digital financial services is also low 8%. One of the key reason for low activity and limited uptake is that the products/services offered through digital channels do not meet the needs of […]
May 24, 2017
Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 1
Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 1 of this Briefing Note (BN) explains the first two pillars viz. Board commitment and management’s role.
Jul 12, 2016
Mission-Focused Decision Making at ASKI – A Case Study on Social Performance Management
This case study traces ASKI’s one-year journey to strengthen its capacity to track and report on its progress to attain its mission.
Aug 25, 2015
Building MIS Capacity for Social Performance Reporting
This Briefing Note describes the processes that ASKI followed to determine MIS requirements and the initial steps that were taken in 2014 to improve the MIS.
Jul 28, 2015
Reinforcing the Role of the Board in Social Performance Management
This second Briefing Note from this project describes the work done with the Board at ASKI. (BN 1- http://bit.ly/1IQKCcE). This BN speaks of how ASKI brought their Board on board!
Jul 21, 2015