Tag: SPM

Microfinance sector has received major setback with the rise in instances of corruption – unfair interest rates, cover-ups, suicides. Can SPM help restore faith in the system?

This Note highlights the relationship between responsible finance, social performance management and client protection and discusses the opportunities and challenges for MFIs.

This note examines how the Indian MFIs should respond to save their industry – denial is no longer an option.

In this note, SPM intervention led to significant improvement in staff productivity, client dealings through functional literacy programmes, and focus on social orientation through provision of non-financial services.

MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of the organisation and areas for improvement in process optimisation, credit risk management and incorporating social indicators etc.

In this note, SPM intervention led to improvements in product design, client protection, staff incentives, transparency, professional quality services, and sustainability with a goal of increasing outreach to the unbanked.