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Tag: SPM

Veena Yamini and Sunil Bhat

Responsible Finance: Concepts and Challenges

This Note highlights the relationship between responsible finance, social performance management and client protection and...
Jul 20, 2012

Graham Wright and Manoj Sharma

The Andhra Pradesh Crisis: So What Next?

This note examines how the Indian MFIs should respond to save their industry - denial...
Dec 18, 2010

Matthew Leonard

SPM Case Study: Nirantara – Building a Sustainable Social Enterprise

In this note, SPM intervention led to significant improvement in staff productivity, client dealings through...
Sep 9, 2010

Matthew Leonard

SPM Case Study: Sambandh – Building Client Relationships

MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of...
Sep 9, 2010

Matthew Leonard

SPM Case Study: Asirvad – The Balance of Social Aspirations...

In this note, SPM intervention led to improvements in product design, client protection, staff incentives,...
Sep 9, 2010

Matthew Leonard

Social Performance Management in India: Seeking a Market-led Approach

This note concludes that a market-led approach to SPM is one part "truth in advertising",...
Mar 15, 2010
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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