This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types of incentives and experience across different e/m-banking deployments.
In this video series-2, Tamara Cook, Program Officer, Bill & Melinda Gates Foundation, discusses the case of Opportunity International Bank of Malawi (OIBM) that uses mobile banking solutions to reduce cost and reach more customers.
In this video Amolo Ng’weno, Deputy Director, Bill & Melinda Gates Foundation talks about the operations of M-Pesa in Kenya, that is reaching over 12 million people at 19,000 outlets. She also explains the methodology of M-Pesa and its implementation by Equity Bank, Kenya.