This video interviews credit administrators and loan officers who share the best way of monitoring loans. Elaborating the monitoring process for Bishara Imara – an individual loan product of Equity Bank Kenya – Equity team emphasise the importance of close relationship between a client and credit officer. They reveal that best monitoring practice is to never lose contact with your client and closely follow the loan till the time it is repaid. They also highlight the importance checking the business activities and ensuring that the loan amount is used for the purpose it was intended to.

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