In this video series-1 on delinquency loan, Richard Turner, former Chief Credit Officer, ShoreBank, shares his observations on psychological aspects of managing problem loans and treating them as a learning experience. Richard stresses upon the need to identify problems at the monitoring stage only before they become full-fledged problem loans. He lists out the key signs that a loan officer must pay heed to while analysing the business during a monitoring visit. In addition to this, Richard shares how does a delinquent loan affects borrowers psychologically.

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