In this video, Marguerite Robinson, Independent Consultant, notes that poor look for certain features in their savings product. These include security, convenience, liquidity, friendly knowledgeable service, confidentiality and access to loans. Marguerite notices that demand driven products and services the low income people want are similar across the world. Further, she also explains each of these features in detail. She emphasises the role of savings in microfinance and how savings has evolved through large financial intermediaries (LFIs).

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