Clients Speak on Client Protection- Findings from ASKI- the Philippines

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Clients Speak on Client Protection- Findings from ASKI- the Philippines

by Jesila Ledesma and Annielyn Obedoza-Pangan
Jun 4, 2012
1 min

Research team from MSC and ASKI conducted 24 FGDs with both urban and rural microfinance clients in the Philippines to measure the importance and relevance of client protection principles.

Research team from MicroSave and ASKI conducted 24 FGDs with both urban and rural microfinance clients in the Philippines to measure the importance and relevance of client protection principles. Clients were also asked to rate ASKI on its adherence to each of the 7 CPPs. The key findings were- clients affirmed the importance of all seven CPPs. ‘Fair and Respectful Treatment of the Clients’ and ‘Appropriate Product Design and Delivery’ are the two most valued CPPs. ASKI was highly rated by clients on its adherence to CPPs with a high score of 2.91 on a 3.0 point rating scale.